Most technology transformations start too big
How teams identify the repetitive work worth turning into a system.
Transformation programmes often begin with a target architecture, a multi-year roadmap and an impressive number of workstreams. That may be part of the problem.
Businesses rarely experience transformation as a programme. They experience it as individual things getting better: an operation becomes faster, a system becomes easier to change, a customer journey improves or a manual process disappears.
The article argues for structuring transformation around measurable business outcomes and delivering them progressively rather than treating transformation as one enormous destination.